Frequently asked questions

Delivery times depend on your location. All orders are shipped via Registered Air Mail with tracking.

Asia: 5-10 business days
United Kingdom: 10-18 business days
Europe: 12-21 business days
United States: 12-21 business days
Rest of World: 14-28 business days

Orders are processed within 1-3 business days before dispatch.

Delivery times are estimates and may vary due to customs processing, local postal service delays, public holidays, or other factors beyond our control. International shipments may also be subject to customs inspections which can add additional time. Once your order leaves our facility, delivery speed is managed by the postal service in your region.

We ship all orders via S.F. Express, a trusted carrier we’ve chosen for their speed and reliable service. You’ll receive a tracking link by email as soon as your package is on its way.

We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through Shopify Payments.

Please contact us at admin@acesparadigm.com as soon as possible. We will do our best to accommodate changes or cancellations, but once an order has been dispatched, it cannot be cancelled and must follow our standard returns process. Returns are accepted within 7 days of receiving your order.

We do not offer price adjustments or price matching. Prices, discounts and promotions are subject to change without notice. The price charged will be the price displayed at the time your order is placed.

No. Aces Paradigm is an online-only brand. You can shop our collections exclusively at acesparadigm.com.

Your security is important to us. Our store is powered by Shopify, which uses industry-standard SSL encryption to protect your personal and payment information. We never store your full credit card details — all payment processing is handled securely by Shopify Payments. For more information on how we handle your data, please read our Privacy Policy.